Privacy Policy

This Privacy Policy explains how Forward Medical Billing ("Forward," "we," "us," or "our") collects, uses, discloses, and protects information in connection with your use of our website located at forwardmedicalbilling.com (the "Site"). It does not apply to protected health information ("PHI") that Forward processes on behalf of healthcare provider clients under a Business Associate Agreement ("BAA") — that data is governed by HIPAA, the applicable BAA, and our clients' own privacy policies, not by this page.

1. Information We Collect

Information you provide directly. When you submit our contact form, request a revenue audit, or otherwise reach out to us, we may collect your name, practice or company name, email address, phone number, and any message or details you choose to include.

Information collected automatically. Like most websites, we and our service providers may automatically collect certain technical information when you visit the Site, including IP address, browser type, device information, pages viewed, referring URLs, and timestamps, typically via cookies, log files, and similar technologies (e.g., Google Analytics, Google Search Console).

Information from WhatsApp. If you use the "Chat on WhatsApp" feature, your message is sent directly to our business WhatsApp number and is subject to WhatsApp's own privacy policy and terms in addition to this one.

2. How We Use Information

We use the information described above to:

• Respond to inquiries, schedule consultations, and provide requested revenue audits or information about our services;
• Operate, maintain, and improve the Site and understand how visitors use it;
• Send administrative or marketing communications, where permitted, which you may opt out of at any time;
• Detect, prevent, and address fraud, security issues, or technical problems;
• Comply with applicable legal obligations.

3. How We Share Information

We do not sell personal information collected through the Site. We may share information with:

• Service providers who help us operate the Site, host data, send communications, or process analytics, under obligations to protect it;
• Professional advisors (e.g., legal, accounting) where necessary;
• Government or regulatory authorities where required by law, subpoena, or legal process;
• A successor entity in connection with a merger, acquisition, or sale of assets.

4. Cookies & Analytics

We use cookies and similar tools (such as Google Analytics) to understand Site traffic and usage patterns. You can control cookies through your browser settings; disabling cookies may affect some Site functionality. We do not currently respond to "Do Not Track" browser signals.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through the Site. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information collected through the Site for as long as needed to respond to your inquiry, maintain business records, and comply with legal, accounting, or reporting obligations, after which it is deleted or anonymized.

7. Your Choices & Rights

Depending on your state of residence, you may have rights to access, correct, delete, or limit the use of your personal information, and to opt out of certain marketing communications. To exercise any of these rights, contact us using the information below. We will respond in accordance with applicable law.

8. Children's Privacy

The Site is intended for business use by healthcare practices and professionals and is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Third-Party Links

The Site may link to third-party websites or services we do not control. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Forward Medical Billing
2081 Business Center Dr., Ste 219, Irvine, CA 92612
Phone: (949) 333-9898
Email: hello@forwardmedicalbilling.com